Frequently Asked Questions (FAQs)

Product FAQs

Philosophy behind Akiso Sattvik’s all natural yoga wear
- The Sattvik all natural yoga wear has been designed in collaboration with yoga teachers and wellness experts, who have spent decades in research and practice.
- Natural, loose-fitting garments are important for yoga practice due to their comfort, breathability, flexibility, and minimal environmental impact.
- The natural material makes them breathable and hence suitable for all weathers.

What material is used to make AKISO SATTVIK yoga wear?
All our yoga wear is handcrafted from 100% cotton.

What are the benefits of wearing Sattvik yoga wear?
- Our all natural yoga wear is gentle on your skin, eco-conscious, and designed for flexibility.
- The natural materials help regulate body temperature and breathability, while allowing full freedom of movement.
- This also reduces the environmental impact when you shop our Sattvik yoga wear.

How does Sattvik yoga support inversions during yoga practice?
Our tops and pants for women, come with fastenings like drawstrings, wooden beads, buttons and tie ups, that prevent them from riding up during inversions or challenging poses, giving you comfort during practice.

What sizes are available in the Sattvik yoga wear collection?
The Sattvik collection is available in a range of sizes, catering to various body types to ensure everyone can enjoy a comfortable and inclusive yoga practice.
- For women, currently we offer sizes from XS to XXL.
- For men, we offer sizes from S to XXL

Why might there be variations in color, print, or texture?
Since each Akiso product is handcrafted with natural fibers, slight variations in color, print, texture, and embellishments are expected. These small differences add to the uniqueness and character of your garment.

Where can I shop AKISO Sattvik yoga wear?
You can shop the Sattvik collection on our official website, WWW.AKISO.STORE.

Are the measurements of your products exactly the same?
Our products are handcrafted, so there may be slight variations in measurements. These differences are typically minimal and do not affect the overall design or fit of the product.

Can I expect all products to be available?
Some products may be out of stock or unavailable due to high demand or supply issues. Additionally, some items may require self-assembly, and product specifications may change without prior notice.

How to Care for my AKISO Garment

What is the best way to care for my Akiso garments?
Our garments are easy to care for and do not require any special treatment. For best results, always refer to the "Wash Care" tag on your garment for specific instructions.

How should I wash my Akiso garments?
We recommend that all Akiso garments be dry cleaned or hand washed with a gentle soap. Always wash with like colors to avoid color transfer. Please note that some of our garments may bleed color during washing due to our use of both natural and commercial dyeing techniques.

Can I machine wash my Akiso garments?
We suggest hand washing or dry cleaning your Akiso garments to maintain their quality. Machine washing is not recommended, especially if you want to preserve the vibrancy of the fabric and its embellishments.

Will my Akiso garment shrink after washing?
Cotton fabrics may experience slight shrinkage, as the cotton fibers naturally contract after the first wash. However, our fabrics undergo extensive pre-washing and processing before stitching, which reduces the likelihood of significant shrinkage. With proper care, only rarely minor shrinkage should occur.

How should I iron my Akiso garment?
To iron your garment, use a warm to hot iron while the fabric is still damp, or use a steam iron. Avoid ironing directly on embellishments—if necessary, use steam only and never allow the hot iron plate to touch the embellishments.

How can I reduce my environmental impact while caring for my Akiso garments?
We strive to minimize our environmental impact, and you can contribute too! We encourage you to “wash less” to reduce water usage and preserve the longevity of your garments.

Shipping & Delivery

Are there any shipping fees?
- We offer complimentary shipping within India for orders above INR 1,000/-.

- And for International orders complimentary shipping is offered for orders above INR 2,500/- or USD 30/- (or equivalent in your local currency). However, international orders may be subject to taxes, duties, and local laws, which can affect the total price.

Do product prices vary by location?
Yes, prices may vary based on your location. When logging in from different postal codes or countries, the displayed prices may change due to taxes and international shipping fees.

Are the prices for products sold in retail outlets the same as online?
No, the prices listed on our website are for online purchases only. The prices at retail outlets within India or outside may differ.

Returns & Exchanges

Can I return or exchange international orders?
Unfortunately, we do not accept returns, refunds, or exchanges on international orders, owing to high shipping costs.

What is the return policy for India-specific orders?
- We offer no questions asked returns for orders in India, within 7 days of delivery. This return can be done once for an order.
- However, products purchased on sale cannot be returned, but size exchanges can be made within 7 days of delivery, subject to availability.

What if my product is damaged during shipping?
If your product is damaged during transit, please notify us via email within 48 hours of delivery. The damaged product must be returned to our warehouse within one week. You can contact us at customercare@akiso.store for assistance.

Who covers the return shipping costs for damaged products?
Customers are responsible for the return shipping costs for damaged products. AKISO COLLECTIVE LLP will only cover the shipping costs after the product is repaired.

Can I return a product purchased from a retail outlet?
Returns and exchanges are only accepted for products bought directly from our online store. Purchases made through retail outlets or third-party platforms are subject to their return policies.

Cancellation

Can I cancel my order after placing it?
You can only cancel an order if it hasn’t been dispatched yet. Once the order has been shipped, cancellations are no longer accepted.

What happens if I cancel my order?
In case of cancellation, we do not offer a refund of the purchase amount. However, you can exchange the product for another of equal or higher value (by paying the price difference) or opt for store credit to use on future purchases.

Warranty Disclaimer

Are the products and materials on this site covered by a warranty?
Our site and products are provided "as is" without any warranties, either express or implied. AKISO COLLECTIVE LLP disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that the site will be free from errors or uninterrupted, nor that the materials on the site are completely accurate or reliable.

Is there a warranty on the website's content?
We do not make any warranties regarding the accuracy, usefulness, or reliability of the content on the website. Some states may not allow certain warranty limitations, so the above terms may not apply to you.

Shipping & Delivery

How are shipping costs calculated?
Shipping costs are based on the total weight of your order and varies for domestic and international deliveries.

What is the shipping timeline for my order?
We aim to ship all items within 7 days of receiving your order. Shipping/delivery times may vary based on your location and the product you’ve ordered.

What happens if there is a delivery issue due to incorrect details?
If the delivery fails due to incorrect information (such as wrong name, address, or contact number), any additional costs for re-delivery will be the responsibility of the customer.

When does the shipment or delivery process begin?
Shipment and delivery times begin once payment for your order is confirmed. The delivery timeline provided is an estimate and may vary.

Can shipping delays happen?
Yes, shipping delays may occur due to factors beyond our control, such as natural disasters, wars, or other unforeseen events. AKISO COLLECTIVE LLP is not liable for any delays caused by circumstances beyond our control.

What happens if I provide incorrect information at checkout?
It is essential to provide accurate and truthful information when placing your order. If we find discrepancies, we reserve the right to validate or reject your registration and prevent you from using the services on our website in the future.

Is delivery done to a person or address?
Delivery is made to the provided address, not a specific person. Please ensure the address is correct to avoid any issues.

Are there any additional charges for certain destinations?
Some destinations may incur Octroi charges, import duties or other local taxes. These charges are non-refundable and must be borne by the customer. If you cancel your order, these charges will not be refunded.

How do international shipments work?
For international shipments, AKISO COLLECTIVE LLP works with a third-party logistics provider to handle the shipping and duties. However, we are not responsible for any customs duties, taxes, or regulations imposed by local authorities. Customers are responsible for understanding and complying with their local customs requirements.

For any other queries do reach out to us at customercare@akiso.store