Refund policy
PRODUCT PRICES
Shipping is free for all countries across the globe unless stated other wise at the time of purchase. Prices may vary internationally due to taxes / duties, and the local laws of the countries they have been bought from.
In cases of International shipping , prices may vary when logging into the site from different postal codes and locations.
Prices are subject to change at any time , without any notifications. All rights to change prices are reserved by AKISO COLLECTIVE LLP.
Prices of products available at retail outlets are only available within India.
No product can be sold at Indian prices outside the country.
RETURNS & EXCHANGES
NO RETURNS, REFUND OR EXCHANGE ON INTERNATIONAL ORDERS
For India specific orders -
No returns, although size can be exchanged within 7 days from delivery
AKISO COLLECTIVE LLP acknowledges exchange of products only limited to direct sale between vendor and consumer. This only entails sale online via our own store, and not through retail outlets. Purchase done from other retail outlets and platforms may be subject to different policies of return and exchange. Please contact your seller for any specific query.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week. Failing to meet these requirements AKISO COLLECTIVE LLP will not be liable to accept the merchandise and return policy will be deemed null and void. In such cases, the customer will have to write in to info@akiso.store. We constantly strive to provide you with a prompt response. We will investigate the damage from our end and repair the merchandise in entirety.
All return couriers or similar nature will be borne by the customer themselves. AKISO COLLECTIVE LLP will only bear the expenses of the transaction after the repair of the merchandise.
Please note, damaged products specific to repair will have to be couriered back to our warehouse. Costs for such courier will be borne by the customer. AKISO COLLECTIVE LLP will only bear the expenses of the transaction after the repair of the merchandise.
CANCELLATION
After having placed an order, customers may cancel their order only if the order has not been dispatched. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the difference in cost, if any. You may also opt for store credit to be added to your account against the returned order, which you can use to shop online, within the duration of validity of the store credit.
COLOUR VARIATIONS / WEAR & TEAR
Fabric : A majority of our fabric is hand dyed and printed. This manual processing and use of sunlight for drying of the fabric yields in slight variation in color and print pattern. Hence, minor variances of such nature are not classified as damaged in anyway.
Variance in measurements : All AKISO COLLECTIVE LLP products are handcrafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
PRODUCT AVAILABILITY & ASSEMBLY
Due to popularity or short interruption of supply, some items may be unavailable or out of stock. Some items may require self assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.
WARRANTY DISCLAIMER
This site and the materials and products on this site are provided "as is" and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, AKISO COLLECTIVE LLP disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. AKISO COLLECTIVE LLP does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. AKISO COLLECTIVE LLP does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
